Understanding academic practice for the creation of well-designed software, services, processes and policies.

TableOfContents([2])

Introduction

The Client Relations Team (CRT) was created in May 2006 to work with members of the University in designing OUCS services. The [https://wiki.oucs.ox.ac.uk/oucs/CrtTermsOfReference CRT terms-of-reference] outline the .

The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the ["CRT Process"] to work with members of the University and collect and collate data.

The CRT reguarly present its findings to the User Services Team.

The CRT will use two wikis to document its activities:

• LTG Public Wiki: http://wiki.oucs.ox.ac.uk/ltg-public/Client_Relations_Team

• OUCS Wiki: https://wiki.oucs.ox.ac.uk/oucs/ClientRelationsTeamWiki

This is to enable CRT project staff to collaborate with its clients. (Each wiki has different accessibility/ permissions access meaning different groups can See and Edit the wiki pages).

Researching technology and the University

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/Researching_technology_and_the_University

• Start date: May 2006
• End date: ongoing
• Main contact: Kate Lindsay
• Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques.
• Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin.
• Sponsor: OUCS

e-learning strategy

• Web link:
• Start date: Jan 2006
• End date: Continuous
• Main contact(s): Howard Noble, Kate Lindsay
• Tagline: Effective use of technology
• Keywords: strategy, effective, emerging, practice, innovation
• Sponsor: LTG
• Read the terms of reference:

Projects

The CRT is project-based and staff will be recruited depending on the specific nature of the project.

OUCS Support Survey

• Web link: https://wiki.oucs.ox.ac.uk/oucs/OUCS_Support_Survey

• Start date: Oct 2006
• End date: Nov 2006
• Main contact(s): Howard Noble
• Tagline: Support available to users of different hardware and operating systems at OUCS.
• Keywords: survey, oucs, support,
• Sponsor: UST

EU Project Managers

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/EU_Project_Managers

• Start date: Oct 2006
• End date:
• Main contact(s): Howard Noble, Miriam Mendes
• Tagline:
• Keywords:
• Sponsor: Miriam Mendes

Groupware

• Web link: https://wiki.oucs.ox.ac.uk/oucs/GroupwareRequirementsAnalysis

• Start date: August 2006
• End date: Nov 2006
• Main contact(s): Howard Noble
• Tagline: Investigating what members of the University need from collaboration software: calendaring, contact management, document management, task management, instant messaging and email.
• Keywords: Interoperability, security, identity management, email, filestore, messaging, document management, contact management
• Sponsor: David Rischmiller
• Read the terms of reference:

Computing the costs

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Project.Computingthecost

• Start date: June 2006
• End date: July 2006
• Main contact(s): Howard Noble
• Tagline: Over two-thirds of desktop PC electricity consumption occurs overnight, during weekends, and at other times when the computer is not being used.
• Keywords: sustainability, electricity, efficiency, software patching,
• Sponsor: OUCE

Administrative burden

• Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject

• Access rights: restricted to members of the University of Oxford

• Start date: March 2006
• End date: July 2006
• Main contact(s): Grazyna Cooper and Howard Noble
• Tagline: tools for reducing administrative burden at oxford
• Keywords: meet-o-matic, room booking, wiki, blog, weblearn,
• Sponsor: Stuart Lee
• Read the terms of reference:

Musings

Read and contribute to the [http://wiki.oucs.ox.ac.uk/ltg-public/CRT_musings CRT musings].

References

• London Knowledge Lab: http://www.lkl.ac.uk/research/index.html

• Future Labs: http://www.futurelab.org.uk/