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| '''Understanding requirements for the creation of well-designed software, services, processes and policies.''' | #acl JaneAlexenShuyska:read,write ProviderGroup:read,write All:read '''Understanding academic practice for the creation of well-designed software, services, processes and policies.''' |
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| The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the [https://wiki.oucs.ox.ac.uk/oucs/CrtProcess CRT Process] to work with members of the University and collect and collate data. | The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the ["CRT Process"] to work with members of the University and collect and collate data. |
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| The CRT reguarly present its findings to the User Services Team. | The CRT uses two other wikis to document its activities: |
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| = Researching technology and the University = * Web link: '''OLIVER START HERE...''' * Start date: May 2006 * End date: October 2006 * Main contact: Kate Lindsay * Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques. * Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin. * Sponsor: OUCS |
* LTG Public Wiki: http://wiki.oucs.ox.ac.uk/ltg-public/Client_Relations_Team * OUCS Wiki: https://wiki.oucs.ox.ac.uk/oucs/ClientRelationsTeamWiki If you have any questions relating to the work of the CRT please contact <mailto:howard.noble@oucs.ox.ac.uk>. |
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| == Tools for Teaching == * Web Link: https://wiki.oucs.ox.ac.uk/oucs/Tools_For_Teaching * Start Date: 17th January 2007 * End Date: continuous * Main Contact(s): Kate Lindsay, Howard Noble * Tagline: supporting and enhancing university teaching through technology * Research methods: Builds upon research conducted in the [http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching%20 == Tools for projects == * Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject * Start date: March 2006 * End date: continuous * Main contact(s): Grazyna Cooper and Howard Noble * Tagline: tools for reducing the time and effort required to undertake administrative activities * Keywords: meet-o-matic, room booking, wiki, blog, weblearn, OxCORT * Sponsor: Dr. Stuart Lee * Read the terms of reference: == Connecting technology and university teaching == * Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching * Start date: May 2006 * End date: December 2006 * Main contact(s): Kate Lindsay * Tagline: to understand how to effectively support technology enhanced learning in HE we first have to understand how technology usage relates to the experiences and perceptions of university teaching. * Research methods: Indepth interviews, case-study, literature review * Keywords: interviews, teaching, effective, learning, innovation, strategy, training == OUCS Support Survey == * Web link: https://wiki.oucs.ox.ac.uk/oucs/OUCS_Support_Survey * Start date: Oct 2006 * End date: Nov 2006 * Main contact(s): Howard Noble * Tagline: Support available to users of different hardware and operating systems at OUCS. * Keywords: survey, oucs, support, * Sponsor: UST |
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| * Web link: | * Web link: https://wiki.oucs.ox.ac.uk/oucs/GroupwareRequirementsAnalysis |
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| * End date: Sep 2006 * Main contact: Howard Noble |
* End date: Nov 2007 * Main contact(s): Howard Noble |
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| * Sponsor: David Rischmiller Read the terms of reference: CRT.TOR_groupware. |
* Sponsor: David Rischmiller * Read the terms of reference: |
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| * Web link: | * Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Project.Computingthecost |
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| * Main contact: Howard Noble | * Main contact(s): Howard Noble |
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| * Sponsor: OUCE == Administrative burden == * Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject * Access rights: '''restricted to members of the University of Oxford''' * Start date: March 2006 * End date: July 2006 * Main contact(s): Grazyna Cooper and Howard Noble * Tagline: tools for reducing administrative burden at oxford * Keywords: meet-o-matic, room booking, wiki, blog, weblearn, * Sponsor: Stuart Lee Read the terms of reference: CRT.TOR_administrative burden project. == e-learning strategy == * Web link: CRT.Strategy development * Start date: Jan 2006 * End date: Continuous * Main contact(s): Howard Noble, Kate Lindsay * Tagline: Effective use of technology is a rapidly emerging concept * Keywords: strategy, value, effective, emerging, practice * Sponsor: LTG Read the terms of reference: = Reports and papers = The CRT produces report for OUCS and other sponsors. We will publish publicly available documents here. * Admin Burden Project * Connecting technology and university teaching * A history of e-learning at Oxford University = Musings = Read and contribute to the CRT's musings. = References = * London Knowledge Lab: http://www.lkl.ac.uk/research/index.html * Future Labs: http://www.futurelab.org.uk/ |
* Sponsor: OUCE = Researching technology and the University = * Web link: http://wiki.oucs.ox.ac.uk/ltg-public/Researching_technology_and_the_University * Start date: May 2006 * End date: ongoing * Main contact: Kate Lindsay * Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques. * Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin. * Sponsor: OUCS |
Understanding academic practice for the creation of well-designed software, services, processes and policies.
Introduction
The Client Relations Team (CRT) was created in May 2006 to work with members of the University in designing OUCS services. The [https://wiki.oucs.ox.ac.uk/oucs/CrtTermsOfReference CRT terms-of-reference] outline the .
The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the ["CRT Process"] to work with members of the University and collect and collate data.
The CRT uses two other wikis to document its activities:
LTG Public Wiki: http://wiki.oucs.ox.ac.uk/ltg-public/Client_Relations_Team
OUCS Wiki: https://wiki.oucs.ox.ac.uk/oucs/ClientRelationsTeamWiki
If you have any questions relating to the work of the CRT please contact <mailto:howard.noble@oucs.ox.ac.uk>.
Projects
The CRT is project-based and staff will be recruited depending on the specific nature of the project.
Tools for Teaching
Web Link: https://wiki.oucs.ox.ac.uk/oucs/Tools_For_Teaching
- Start Date: 17th January 2007
- End Date: continuous
- Main Contact(s): Kate Lindsay, Howard Noble
- Tagline: supporting and enhancing university teaching through technology
Research methods: Builds upon research conducted in the [http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching%20
Tools for projects
Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject
- Start date: March 2006
- End date: continuous
- Main contact(s): Grazyna Cooper and Howard Noble
- Tagline: tools for reducing the time and effort required to undertake administrative activities
- Keywords: meet-o-matic, room booking, wiki, blog, weblearn, OxCORT
- Sponsor: Dr. Stuart Lee
- Read the terms of reference:
Connecting technology and university teaching
Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching
- Start date: May 2006
- End date: December 2006
- Main contact(s): Kate Lindsay
- Tagline: to understand how to effectively support technology enhanced learning in HE we first have to understand how technology usage relates to the experiences and perceptions of university teaching.
- Research methods: Indepth interviews, case-study, literature review
- Keywords: interviews, teaching, effective, learning, innovation, strategy, training
OUCS Support Survey
Web link: https://wiki.oucs.ox.ac.uk/oucs/OUCS_Support_Survey
- Start date: Oct 2006
- End date: Nov 2006
- Main contact(s): Howard Noble
- Tagline: Support available to users of different hardware and operating systems at OUCS.
- Keywords: survey, oucs, support,
- Sponsor: UST
Groupware
Web link: https://wiki.oucs.ox.ac.uk/oucs/GroupwareRequirementsAnalysis
- Start date: August 2006
- End date: Nov 2007
- Main contact(s): Howard Noble
- Tagline: Investigating what members of the University need from collaboration software: calendaring, contact management, document management, task management, instant messaging and email.
- Keywords: Interoperability, security, identity management, email, filestore, messaging, document management, contact management
- Sponsor: David Rischmiller
- Read the terms of reference:
Computing the costs
Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Project.Computingthecost
- Start date: June 2006
- End date: July 2006
- Main contact(s): Howard Noble
- Tagline: Over two-thirds of desktop PC electricity consumption occurs overnight, during weekends, and at other times when the computer is not being used.
- Keywords: sustainability, electricity, efficiency, software patching,
- Sponsor: OUCE
Researching technology and the University
Web link: http://wiki.oucs.ox.ac.uk/ltg-public/Researching_technology_and_the_University
- Start date: May 2006
- End date: ongoing
- Main contact: Kate Lindsay
- Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques.
- Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin.
- Sponsor: OUCS