Understanding academic practice for the creation of well-designed software, services, processes and policies.

TableOfContents([2])

Introduction

The Client Relations Team (CRT) was created in May 2006 to work with members of the University in designing OUCS services. The [https://wiki.oucs.ox.ac.uk/oucs/CrtTermsOfReference CRT terms-of-reference] outline the .

The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the ["CRT Process"] to work with members of the University and collect and collate data.

The CRT uses two other wikis to document its activities:

• LTG Public Wiki: http://wiki.oucs.ox.ac.uk/ltg-public/Client_Relations_Team

• OUCS Wiki: https://wiki.oucs.ox.ac.uk/oucs/ClientRelationsTeamWiki

If you have any questions relating to the work of the CRT please contact MailTo(howard DOT noble AT oucs DOT ox.ac.uk).

Projects

The CRT is project-based and staff will be recruited depending on the specific nature of the project.

WW1 User Feedback Study

• Web Link: ["WW1projectUserFeedback"]
• Start date: April 2008
• End date: Sep 2008
• Main contact: Howard Noble
• Tagline: getting user feedback on the WW1 Website

Low Carbon ICT

• Web link: ["Low Carbon ICT Project"]
• Start Date: Oct 2007
• End Date: March 2009
• Main Contact(s): Howard Noble
• Tagline: developing an ICT infrastructure that allows for the reduction of the University's impact on the environment

Bridging the Interoperability divide

• Web link: ["Bridging The Interoperability Divide Project"]
• Start Date: August 2007
• End Date: Jan 2009
• Main Contact(s): Neil Jeffries
• Tagline: technical integration between ASK, SAKAI and Fedora software

Tools for Teaching

• Web Link: https://wiki.oucs.ox.ac.uk/oucs/Tools_For_Teaching

• Start Date: 17th January 2007
• End Date: continuous
• Main Contact(s): Kate Lindsay, Howard Noble
• Tagline: supporting and enhancing university teaching through technology

• Research methods: Builds upon research conducted in the [http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching%20

Tools for projects

• Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject

• Start date: March 2006
• End date: continuous
• Main contact(s): Grazyna Cooper and Howard Noble
• Tagline: tools for reducing the time and effort required to undertake administrative activities
• Keywords: meet-o-matic, room booking, wiki, blog, weblearn, OxCORT
• Sponsor: Dr. Stuart Lee
• Read the terms of reference:

Connecting technology and university teaching

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Connecting_technology_and_university_teaching

• Start date: May 2006
• End date: December 2006
• Main contact(s): Kate Lindsay
• Tagline: to understand how to effectively support technology enhanced learning in HE we first have to understand how technology usage relates to the experiences and perceptions of university teaching.
• Research methods: Indepth interviews, case-study, literature review
• Keywords: interviews, teaching, effective, learning, innovation, strategy, training

OUCS Support Survey

• Web link: https://wiki.oucs.ox.ac.uk/oucs/OUCS_Support_Survey

• Start date: Oct 2006
• End date: Nov 2006
• Main contact(s): Howard Noble
• Tagline: Support available to users of different hardware and operating systems at OUCS.
• Keywords: survey, oucs, support,
• Sponsor: UST

Groupware

• Web link: https://wiki.oucs.ox.ac.uk/oucs/GroupwareRequirementsAnalysis

• Start date: August 2006
• End date: Nov 2007
• Main contact(s): Howard Noble
• Tagline: Investigating what members of the University need from collaboration software: calendaring, contact management, document management, task management, instant messaging and email.
• Keywords: Interoperability, security, identity management, email, filestore, messaging, document management, contact management
• Sponsor: David Rischmiller
• Read the terms of reference:

Computing the costs

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/CRT.Project.Computingthecost

• Start date: June 2006
• End date: July 2006
• Main contact(s): Howard Noble
• Tagline: Over two-thirds of desktop PC electricity consumption occurs overnight, during weekends, and at other times when the computer is not being used.
• Keywords: sustainability, electricity, efficiency, software patching,
• Sponsor: OUCE

Researching technology and the University

• Web link: http://wiki.oucs.ox.ac.uk/ltg-public/Researching_technology_and_the_University

• Start date: May 2006
• End date: ongoing
• Main contact: Kate Lindsay
• Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques.
• Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin.
• Sponsor: OUCS