Understanding requirements for the creation of well-designed software, services, processes and policies.

TableOfContents([2])

Introduction

The Client Relations Team (CRT) was created in May 2006 to work with members of the University in designing OUCS services. The [https://wiki.oucs.ox.ac.uk/oucs/CrtTermsOfReference CRT terms-of-reference] summarises the general remit.

The CRT is project based and staff will be recruited depending on the specific nature of the project. Projects will use the [https://wiki.oucs.ox.ac.uk/oucs/CrtProcess CRT Process] to work with members of the University and collect and collate data.

If you have an idea for a CRT contact the [mailto:howard.noble@oucs.ox.ac.uk Howard Noble].

The CRT reguarly present its findings to the User Services Team.

Researching technology and the University

• Web link: OLIVER START HERE...

• Start date: May 2006
• End date: October 2006
• Main contact: Kate Lindsay
• Tagline: To create appropriate and effective tools and services it is vital we understand the many different requiements and practices within the University. To gather this data we must use valid and reliable research techniques.
• Keywords: research guides, interviewing, surveying, analysis, requirements gathering, validity, appropriation, marketing, learning, teaching, admin.
• Sponsor: OUCS

Projects

The CRT is project-based and staff will be recruited depending on the specific nature of the project.

Groupware

• Web link: ["EU Project Managers"]
• Start date: Oct 2006
• End date:
• Main contact: Howard Noble
• Tagline:
• Keywords:
• Sponsor: Miriam Mendes

Groupware

• Web link:
• Start date: August 2006
• End date: Sep 2006
• Main contact: Howard Noble
• Tagline: Investigating what members of the University need from collaboration software: calendaring, contact management, document management, task management, instant messaging and email.
• Keywords: Interoperability, security, identity management, email, filestore, messaging, document management, contact management
• Sponsor: David Rischmiller

Read the terms of reference: CRT.TOR_groupware.

Computing the costs

• Web link:
• Start date: June 2006
• End date: July 2006
• Main contact: Howard Noble
• Tagline: Over two-thirds of desktop PC electricity consumption occurs overnight, during weekends, and at other times when the computer is not being used.
• Keywords: sustainability, electricity, efficiency, software patching,

* Sponsor: OUCE

Administrative burden

• Web link: https://wiki.oucs.ox.ac.uk/ltg-oxford/AdminBurdenProject

• Access rights: restricted to members of the University of Oxford

• Start date: March 2006
• End date: July 2006
• Main contact(s): Grazyna Cooper and Howard Noble
• Tagline: tools for reducing administrative burden at oxford
• Keywords: meet-o-matic, room booking, wiki, blog, weblearn,
• Sponsor: Stuart Lee

Read the terms of reference: CRT.TOR_administrative burden project.

e-learning strategy

• Web link: CRT.Strategy development
• Start date: Jan 2006
• End date: Continuous
• Main contact(s): Howard Noble, Kate Lindsay
• Tagline: Effective use of technology is a rapidly emerging concept
• Keywords: strategy, value, effective, emerging, practice
• Sponsor: LTG

Read the terms of reference:

Reports and papers

The CRT produces report for OUCS and other sponsors. We will publish publicly available documents here.

• Admin Burden Project
• Connecting technology and university teaching
• A history of e-learning at Oxford University

Musings

Read and contribute to the CRT's musings.

References

• London Knowledge Lab: http://www.lkl.ac.uk/research/index.html

• Future Labs: http://www.futurelab.org.uk/